Attending your appointments and avoiding last minute cancellations or no-shows is essential to an effective treatment program.
Please accept only those appointments that you will be able to keep. When you schedule an appointment that period of time is reserved for you.
Late cancellations and missed appointments affect the physiotherapist and other clients of the Clinic.
As a courtesy to our staff and other clients, please provide 24 hours’ notice should you need to cancel an appointment. This affords our staff the time to schedule another client who requires treatment.
Our reception telephone hours are 7:30 AM – 5:00 PM, Monday through Thursday and 7:30 AM – 4:00 PM Friday.
Please leave a message on our answering service with your name and the date and time of your call if calling after hours or on weekends.
If you cancel after 7:00 AM on the day of your appointment or fail to attend an appointment without notification, you will be charged a missed appointment fee of $40. Your physiotherapist will determine whether this charge is levied. Extenuating circumstances, such as illness or accident, will be considered on a case by case basis.
Please be aware that insurance companies, the WCB, and Alberta Health Services WILL NOT pay for missed appointments on your behalf.